1. Use of our Site
When you visit our website, we will automatically collect information such as your web browser, device, IP address and time zone. We also collect information as you browse the site, such as the individual web pages or products viewed, or search terms entered into the website. This information is referred to as ‘device information’.
We may also collect data using the following technologies:
- Log Files: Log files track actions occurring on the website, and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
- Pixels, Tags & Web Beacons: These are all examples of electronic files used to record information about how you browse our website.
2. Purchase Information
If you place an order with us, or begin to initiate the checkout process on our site, we will collect the information you have input such as your payment information, first and last name, email address, shipping and billing addresses and telephone number. We will retain this information unless you ask us to delete it.
We need this information in order to process your order and send it to you or assist you. When you provide us with personal information to initiate a transaction, make a payment, place an order, arrange for a delivery or return a purchase we imply that you consent to our collecting and using it for that specific purpose only.
We will always require you to opt-in to our using your information for any marketing purposes.
3. Mailing List
To join our mailing list, you must expressly opt-in to joining it via one of our sign-up forms or fields. We collect information such as your email address and name. When you sign up for our mailing list, we use your information to send marketing emails such as discounts, promotions, and product news.
We use a trusted third party provider (MailChimp) to deliver our newsletters to you. We generate information and statistics, for example the rate at which our marketing emails are opened and clicked in order to constantly improve the quality of our communications for our subscribers. We will never share our mailing list with third party marketers.
If you have signed up for our marketing newsletter but have changed your mind and wish to opt out, you can do so via the ‘unsubscribe from this list’ link at the bottom of our marketing emails. Alternatively, you can email us at firstname.lastname@example.org and we will be happy to unsubscribe you.
Our secure checkout is powered by WooCommerce and Stripe or PayPal technologies (depending on which Gateway you choose when placing your order). We use two trusted and secure payment providers - WooCommerce powered by Stripe and PayPal. We do not store complete credit card information, nor share your payment details with any other third parties.
5. Third Parties
We will never share your personal information with third party marketers. We only share information with third parties as part of providing our products and services, powering the features of our website, or for marketing purposes where this has been consented to.
We work with several trusted and secure third-party providers and applications. For example, we work with WooCommerce who power our online store, PayPal and Stripe who process payments, and MailChimp who deliver our marketing emails for us when you opt in. When we work with a third-party provider or application, we only allow them to collect and use information as necessary to perform the services they provide us.
To protect your personal information, we take the reasonable and necessary precautions to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed. Our secure site uses SSL certificates to encrypt content and publish it securely using HTTPS.
When you click on links on our store you may be directed away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.
8. Age of Consent
By using this site, you represent that you are of at least the age of consent in your state or province of residence, or that you are of the age of majority in your state or province of residence and consent to allow your minor dependents to use this site.
We may disclose your personal information if we are required to do so by law.
Our online shop is powered by a customised installation of WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products to you.
Your data is not, however stored on nor shared with WooCommerce’s servers.
Remember, if at any time you would like your details removed from our systems, you can request this by emailing email@example.com and we will be more than happy to assist you. You can also get in touch with us if you wish to view or amend the information that we hold.
13. Contact Us
For more information about our privacy practices, if you have a question, or if you would like to make a complaint please contact us or email direct at firstname.lastname@example.org.